Strategic diagnosis as the basis for a social responsibility program in motor transport companies / Diagnóstico estratégico como base para un programa de responsabilidad social en empresas de autotransporte

Resumen

Introduction: This research describes the context of the steel industry at an international, regional, and national level, as well as the challenges of trucking as a key agent in the supply chain. The objective is to know aspects related to the conditions in which drivers operate, to subsequently, carry out a strategic diagnosis that serves as a basis for proposing a social responsibility program in the shipping companies that participate in the steel industry; in such a way that it improves the labor and health conditions of the drivers of cargo transportation.

Method: a survey was conducted on fifty drivers of heavy vehicles, to obtain sociodemographic data, educational level, time working in the company and work experience.

Results: Data related to job satisfaction, remuneration, work process, management, and technical division of labor were collected; and a strategic diagnosis was prepared to identify the areas of opportunity that will serve as the basis for future work in the proposal of a social responsibility program.

Conclusions: Finally, within the strategic diagnosis, three solution alternatives were found -1) those of human capital, 2) those of operations, and 3) those of the market- that will serve as the basis for the social responsibility program, which will help to improve the labor and health conditions of freight truck drivers Finally, within the strategic diagnosis, three solution alternatives were found -1) those of human capital, 2) those of operations, and 3) those of the market- that will serve as the basis for the social responsibility program, which will help to improve the labor and health conditions of freight truck drivers.